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Manual for call center agents / Teresita A. Aureus, Cecilia A. Suarez
by Aureus, Teresita A | Suarez, Cecilia A. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Quezon City : C&E Pub., [2005]Availability: Items available for reference: Main Library [Call number: F 658.812 Au927m 2005] (1). Location(s): Filipiniana Section F 658.812 Au927m 2005.
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The Apple experience : secrets to building insanely great customer loyalty
by Gallo, Carmine [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, [2012]Availability: Items available for loan: Main Library (1). Location(s): Reference Section C 658.812 G172a 2012.
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Service leadership : the quest for competitive advantage / Svafa Gronfeldt, Judith Strother
by Gronfeldt, Svafa [author] | Strother, Judith [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Thousand Oaks, CA : SAGE Publications, [2006]Availability: Items available for loan: Novaliches Branch (1). Items available for reference: Main Library [Call number: R 658.812 G876s 2006] (1).
Location(s): Reference Section R 658.812 G876s 2006.
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A guide to customer service skills for the service desk professional
by Knapp, Donna [author]. Edition: Third editionMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston, MA : Course Technology/Cengage Learning, [2011]Availability: Items available for loan: Novaliches Branch (1). Items available for reference: Main Library [Call number: R 658.812 K67g 2011] (1).
Location(s): Reference Section R 658.812 K67g 2011.
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Work-imposed stress and sexual risk behaviors among customer service representatives / by Divinia Joy C. Tuzon
by Tuzon, Divinia Joy C. Material type: Book; Format:
print
; Literary form:
Not fiction
Dissertation note: Thesis (M.A.)--University of the East Ramon Magsaysay Memorial Medical Center, Inc. Availability: Items available for reference: Main Library [Call number: F 158.72 T968w 2010] (1). Location(s): Filipiniana Section F 158.72 T968w 2010.
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Guest service in the hospitality industry
by Bagdan, Paul [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Hoboken, NJ : John Wiley & Sons, ©2013Availability: Items available for reference: Main Library [Call number: R 338.4791 B144g 2013] (1). Location(s): Reference Section R 338.4791 B144g 2013.
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The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business / David Meerman Scott
by Scott, David Meerman [author]. Edition: Revised and expandedMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : John Wiley & Sons, [2016]Availability: Items available for loan: Balingasa Branch (1), Cubao Branch (1), Greater Project 4 Branch (1), Krus na Ligas Branch (1), Lagro Branch (1), Main Library (1), Masambong Branch (1), Pasong Tamo Branch (1), Payatas Lupang Pangako Branch (1), Project 7 Branch (1), Project 8 Branch (1), San Isidro Galas Branch (1), Talipapa Branch (1). Location(s): Reference Section R 658.85 Sc425n 2016, Reference Section R 658.85 Sc425n 2016, Reference Section R 658.85 Sc425n 2016, Reference Section R 658.85 Sc425n 2016, Reference Section R 658.85 Sc425n 2016, Reference Section C 658.85 Sc425n 2016, Reference Section R 658.85 Sc425n 2016, Reference Section R 658.85 Sc425n 2016, Reference Section R 658.85 Sc425n 2016, Reference Section R 658.85 Sc425n 2016, Reference Section R 658.85 Sc425n 2016, Reference Section R 658.85 Sc425n 2016, Reference Section R 658.85 Sc425n 2016.
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Customer care & interpersonal skills Material type:  Computer file; Format:
electronic
available online
 Publisher: [Canada] : 3G E-Learning Smart Library, 2020Online access: Click here to access online Availability: Items available for loan: (1). Location(s): Accessible online .
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Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner
by Brinkman, Rick [author] | Kirschner, Rick [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, [2006]Availability: Items available for loan: Project 8 Branch (1). Location(s): Reference Section C 658.812 B858l 2006.
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Stop selling, start partnering : the new thinking about finding and keeping customers / Larry Wilson with Hersch Wilson
by Wilson, Larry [author] | Wilson, Hersch [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : John Wiley & Sons, [1994]Availability: Items available for loan: Main Library (1). Location(s): Reference Section C 658.812 W749s 1994.
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The customer-driven company : moving from talk to action / Richard C. Whiteley
by Whiteley, Richard C [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Reading, Massachusetts : Addison-Wesley Publishing, [1991]Availability: Items available for loan: Main Library (1). Location(s): Reference Section C 658.812 W594c 1991.
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Customers for life : how to turn that one-time buyer into a lifetime customer / by Carl Sewell and Paul B. Brown
by Sewell, Carl [author] | Brown, Paul B [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : Doubleday, 1990Availability: Items available for loan: Main Library (1). Location(s): Reference Section C 658.812 Se516c 1990.
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Customer service : building successful skills for the twenty-first century / Robert W. Lucas
by Lucas, Robert W [author]. Edition: Third editionMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill/Irwin, [2005]Availability: Items available for loan: Main Library (1). Location(s): Reference Section C 658.812 L933c 2005.
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The fast forward MBA in technology management / Daniel P. Petrozzo
by Petrozzo, Daniel P [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : John Wiley & Sons, [1998]Availability: Items available for loan: Cubao Branch (1). Location(s): Reference Section C 658.4038 P497f 1998.
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The agile manager's guide to customer-focused selling / by Len D'Innocenzo and Jack Cullen
by D'Innocenzo, Len [author] | Cullen, Jack [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Bristol, Vermont : Velocity Business Publishing, [1998]Availability: Items available for loan: Holy Spirit Branch (1). Location(s): Reference Section C 658.812 D585a 1998.
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Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss
by Goldman, Steven L [author] | Nagel, Roger N [author] | Preiss, Kenneth [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : Van Nostrand Reinhold, [1995]Availability: Items available for loan: Greater Project 4 Branch (1). Location(s): Reference Section C 658.812 G619a 1995.
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