Customer service : building successful skills for the twenty-first century / Robert W. Lucas
By: Lucas, Robert W [author].
Material type:
BookPublisher: New York : McGraw-Hill/Irwin, [2005]Edition: Third edition.Description: xvi, 416 pages : illustrations.Content type: text Media type: unmediated Carrier type: volumeISBN: 0072938056.Subject(s): Customer services| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | Main Library Reference Section | Circulation | C 658.812 L933c 2005 (Browse shelf) | Available | 102247d |
Includes bibliographical references (pages 406-408) and index.
The profession
Skills for success
Self-help skills
Enhancing customer relationship
Customer service for the twenty-first century
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