A guide to customer service skills for the service desk professional
By: Knapp, Donna [author].
Material type:
BookPublisher: Boston, MA : Course Technology/Cengage Learning, [2011]Edition: Third edition.Description: xix, 488 pages : illustrations.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780538748537.Subject(s): Customer servicesGenre/Form:
Note(s):
Includes bibliographical references and index.
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | Main Library Reference Section | Reference | R 658.812 K67g 2011 (Browse shelf) | c. 1 | Room use only | 32574QC | ||
| Book | Novaliches Branch Reference Section | Reference | R 658.812 K67g 2011 (Browse shelf) | c. 2 | Available | 32575QC |
Total holds: 0
Includes bibliographical references and index.
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