Manual for call center agents / Teresita A. Aureus, Cecilia A. Suarez
By: Aureus, Teresita A.
Contributor(s): Suarez, Cecilia A.
Material type:
BookPublisher: Quezon City : C&E Pub., [2005]Description: 263 p. : ill.Content type: text Media type: unmediated Carrier type: volumeISBN: 9715844073.Subject(s): Customer services -- Handbooks, manuals, etc | FilipinianaGenre/Form: | Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | Main Library Filipiniana Section | Filipiniana | F 658.812 Au927m 2005 (Browse shelf) | Room use only | 19732QC |
Asking for and giving information/ kinds of questions
Giving assistance/ subject-verb agreement
Giving options/ Verb tenses
Handling complaints/ prepositions
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