The customer-driven company : moving from talk to action / Richard C. Whiteley
By: Whiteley, Richard C [author].
Material type:
BookPublisher: Reading, Massachusetts : Addison-Wesley Publishing, [1991]Description: 308 pages.Content type: text Media type: unmediated Carrier type: volumeISBN: 0201570904.Subject(s): Customer relations | Customer services| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | Main Library Reference Section | Circulation | C 658.812 W594c 1991 (Browse shelf) | Available | 96229d |
Browsing Main Library Shelves , Shelving location: Reference Section , Collection code: Circulation Close shelf browser
| C 658.812 G172a 2012 The Apple experience | C 658.812 L933c 2005 Customer service | C 658.812 Se516c 1990 Customers for life | C 658.812 W594c 1991 The customer-driven company | C 658.812 W749s 1994 Stop selling, start partnering | C 658.820 K87m 1997 Marketing management | C 658.827 P462b 2003 Before the brand |
Includes index.
Create a customer-keeping vision
Saturated your company with the voice of the customer
Go to school on the voice of the customer
Go to school on the winners
Liberate your customer champions
Smash the barriers to customer-winning performance
Measure, measure, measure
Walk the talk
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