The customer-driven company (Record no. 16795)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01117nam a22003377a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20231106141122.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220815s1991 mau |||| ||| 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0201570904 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | QCPL |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Whiteley, Richard C. |
| Relator term | author |
| 245 14 - TITLE STATEMENT | |
| Title | The customer-driven company |
| Remainder of title | : moving from talk to action |
| Statement of responsibility, etc. | / Richard C. Whiteley |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Reading, Massachusetts : |
| Name of producer, publisher, distributor, manufacturer | Addison-Wesley Publishing, |
| Date of production, publication, distribution, manufacture, or copyright notice | [1991] |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 308 pages |
| 336 ## - Content Type | |
| Source | rdacontent |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| 338 ## - Carrier Type | |
| Source | rdacarrier |
| Carrier type term | volume |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Create a customer-keeping vision |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Saturated your company with the voice of the customer |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Go to school on the voice of the customer |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Go to school on the winners |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Liberate your customer champions |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Smash the barriers to customer-winning performance |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Measure, measure, measure |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Walk the talk |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Book |
| Library use only | Collection code | Permanent Location | Current Location | Shelving location | Date acquired | Source of acquisition | Full call number | Barcode | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Circulation | Main Library | Main Library | Reference Section | 2004-08-23 | Donation | C 658.812 W594c 1991 | 96229d | Book |