The customer-driven company : moving from talk to action / Richard C. Whiteley
By: Whiteley, Richard C [author].
Material type:![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Book | Main Library Reference Section | Circulation | C 658.812 W594c 1991 (Browse shelf) | Available | 96229d |
Includes index.
Create a customer-keeping vision
Saturated your company with the voice of the customer
Go to school on the voice of the customer
Go to school on the winners
Liberate your customer champions
Smash the barriers to customer-winning performance
Measure, measure, measure
Walk the talk
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