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Please don't shoot the messenger! : how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!) / Gary S. Goodman

Material type: materialTypeLabel

BookPublisher: Lincolnwood, Illinois : Contemporary Books, [2000]Description: 183 pages.Content type: text Media type: unmediated Carrier type: volumeISBN: 0809225204.Subject(s): Negotiation in business | Business & money

Contents:

Mastering the psychology of conflict prevention and conflict management

A universal model for communicating in the most challenging business situations

Leveling the playing field with your boss

Dramatically improving peer relationships at work

Communicating with those who report to you, and improving relations with those who don't

Troubleshooting the twenty-one toughest customer service and client communication situations

Communicating with vendors and important "outsiders"

How to prevent communication mishaps and miscues

Note(s):

Includes index.

Item type	Current location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	Main Library Reference Section	Circulation	C 658.4052 G653p 2000 (Browse shelf)	Available		99723d

Total holds: 0