Goodman, Gary S. , author ,
Please don't shoot the messenger! : how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!) / Gary S. Goodman. --
Includes index.
Mastering the psychology of conflict prevention and conflict management A universal model for communicating in the most challenging business situations Leveling the playing field with your boss Dramatically improving peer relationships at work Communicating with those who report to you, and improving relations with those who don't Troubleshooting the twenty-one toughest customer service and client communication situations Communicating with vendors and important "outsiders" How to prevent communication mishaps and miscues
ISBN 0809225204
Negotiation in business
658.4052
Please don't shoot the messenger! : how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!) / Gary S. Goodman. --
Includes index.
Mastering the psychology of conflict prevention and conflict management A universal model for communicating in the most challenging business situations Leveling the playing field with your boss Dramatically improving peer relationships at work Communicating with those who report to you, and improving relations with those who don't Troubleshooting the twenty-one toughest customer service and client communication situations Communicating with vendors and important "outsiders" How to prevent communication mishaps and miscues
ISBN 0809225204
Negotiation in business
658.4052