| 000 -LEADER |
|---|
| fixed length control field |
01465nam a22003377a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20231110153452.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
220729s2000 ilu 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0809225204 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
QCPL |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4052 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Goodman, Gary S. |
| Relator term |
author |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Please don't shoot the messenger! |
| Remainder of title |
: how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!) |
| Statement of responsibility, etc. |
/ Gary S. Goodman |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Lincolnwood, Illinois : |
| Name of producer, publisher, distributor, manufacturer |
Contemporary Books, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2000] |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
183 pages |
| 336 ## - Content Type |
|---|
| Content type term |
text |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Source |
rdamedia |
| 338 ## - Carrier Type |
|---|
| Carrier type term |
volume |
| Source |
rdacarrier |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Mastering the psychology of conflict prevention and conflict management |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
A universal model for communicating in the most challenging business situations |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Leveling the playing field with your boss |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Dramatically improving peer relationships at work |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Communicating with those who report to you, and improving relations with those who don't |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Troubleshooting the twenty-one toughest customer service and client communication situations |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Communicating with vendors and important "outsiders" |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
How to prevent communication mishaps and miscues |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Negotiation in business |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
|---|
| Topical term or geographic name as entry element |
Business & money |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Book |
