The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson
By: Laughlin, Sara [author].
Contributor(s): Wilson, Ray W [author].
Material type:
BookPublisher: Chicago : American Library Association, 2008Description: xiv, 144 pages : illustrations.Content type: text Media type: unmediated Carrier type: volumeISBN: 9789746522205.Subject(s): Library administration -- United States | Library planning -- United States| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | Project 8 Branch Reference Section | Circulation | C 025.1 L374q 2008 (Browse shelf) | Available | 128029d |
Includes bibliographical references (137-139 pages) and index.
The continuous improvement approach
Identify library processes and assess their importance and condition
Standardize the process
Measure process performance
Rapidly improve the process
Manage process improvement throughout the library system
List of library processes
Library process measures
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