Laughlin, Sara , author ,
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. --
Includes bibliographical references (137-139 pages) and index.
The continuous improvement approach Identify library processes and assess their importance and condition Standardize the process Measure process performance Rapidly improve the process Manage process improvement throughout the library system List of library processes Library process measures
ISBN 9789746522205
Library administration -- United States
Library planning -- United States
025.1
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. --
Includes bibliographical references (137-139 pages) and index.
The continuous improvement approach Identify library processes and assess their importance and condition Standardize the process Measure process performance Rapidly improve the process Manage process improvement throughout the library system List of library processes Library process measures
ISBN 9789746522205
Library administration -- United States
Library planning -- United States
025.1