Includes bibliographical references and index.

Understanding communication

What is communication is

Berlo's model of communication

Communication skills

Attitude

Knowledge

Social status and culture

Non-verbal communication

Message, channel and feedback

Audience analysis

Style and language in business writing

4s of business writing: short, simple, strong, smooth

Active and passive voice

Completeness & accuracy

Tone and register

Mechanics, grammar, etc.

Informal, formal language and contraction

Grammar

Redundancy

Collocation

Articles

Prepositions

Embedded questions

Run-on sentence

Comma splice

Parallelism

Special nouns

Amphiboly

Active and passive voice

English dialects (American and British English)

Spelling

Vocabulary

Grammar

Punctuation marks

Capitalization

Abbreviation

Numbers and figures

Special techniques

Text-messaging style

Emoticons

Tone and register

Legible and business-like font styles

Illegible font styles

Too humungous font styles

Writing effective business letters

Parts of business letter

Spacing of obligatory parts

Spacing with optional parts

Formats of the letter

Full block style

Modified block style

Semi-block style or indented style

Typesetting the body of the letter

Writing business letters

Invitation letter

Acceptance letter

Rejection letter

Apology letter

Request letter

Congratulations letter

Resignation letter

Cover/application letter

Folding the letter

Addressing the envelop

Other useful information

Writing memo effectively

Special features of a memorandum

Obligatory parts of a memo

Optional parts of a memo

Spacing and other mechanics

Other important reminders

Email and email etiquette

Appropriate email address

Subject line

Salutation

Body of email

Complimentary close

Email signature

Disclaimer/confidentiality notice

Setting up an email signature

Yahoo! mail

Yahoo! classic

Gmail

Hotmail

Attachment

Junk and spam folder

Moving a specific email from the spam/junk folder to inbox folder (Yahoo, Gmail, Hotmail)

Writing a resume that stands out

Importance of resume

General guidelines and reminders

Conventional sections of a resume

Heading (name, address, email address, mobile phone, ID picture)

Objective

Education

Experience

Seminars

Personal

Reference

Producing, submitting and keeping the final resume

Extra information

Installing PDF converter on Microsoft 2007

Converting word to PDF format