Customer service : building successful skills for the twenty-first century / Robert W. Lucas
By: Lucas, Robert W [author].
Material type:![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Book | Main Library Reference Section | Circulation | C 658.812 L933c 2005 (Browse shelf) | Available | 102247d |
Browsing Main Library Shelves , Shelving location: Reference Section , Collection code: Circulation Close shelf browser
C 658.802 C898s 2006 Strategic marketing | C 658.802 K87m 1996 Marketing management | C 658.812 G172a 2012 The Apple experience | C 658.812 L933c 2005 Customer service | C 658.812 Se516c 1990 Customers for life | C 658.812 W594c 1991 The customer-driven company | C 658.812 W749s 1994 Stop selling, start partnering |
Includes bibliographical references (pages 406-408) and index.
The profession
Skills for success
Self-help skills
Enhancing customer relationship
Customer service for the twenty-first century
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