Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund
By: Fleming, John H.
Contributor(s): Asplund, Jim.
Material type:
BookPublisher: New York : Gallup Press, 2007Edition: 1st edition.Description: 313 pages : illustrations.ISBN: 9781595620163.Subject(s): Customer relations | Sales management | Consumer satisfaction | Business & money
Note(s):
Includes bibliographical references (pages [289]-313).
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | Cubao Branch Reference Section | Circulation | R 658.812 F597h 2007 (Browse shelf) | Available | 115520d |
Total holds: 0
Includes bibliographical references (pages [289]-313).
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