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Fleming, John H. ,,
Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund. -- .-- 1st edition

Includes bibliographical references (pages [289]-313).

ISBN 9781595620163

Subjects--Topical Terms:
Customer relations
Sales management
Consumer satisfaction

Dewey Class. No.: 658.8/12

Quezon City Public Library
City Hall Compound, Diliman, Quezon City
8922-4060 | qcplibrary@quezoncity.gov.ph
quezoncitypubliclibrary.org

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