| 000 | 01319nam a2200349 4500 | ||
|---|---|---|---|
| 999 |
_c20549 _d20548 |
||
| 003 | OSt | ||
| 005 | 20231103150227.0 | ||
| 008 | 230919s2008 ilua b 001 0 eng d | ||
| 020 | _a9789746522205 | ||
| 040 |
_cQCPL _erda |
||
| 082 | _a025.1 | ||
| 100 | 1 |
_910233 _aLaughlin, Sara _eauthor |
|
| 245 | 1 | 4 |
_aThe quality library _b: a guide to staff-driven improvement, better efficiency, and happier customers _c/ Sara Laughlin and Ray W. Wilson |
| 264 | 1 |
_aChicago : _bAmerican Library Association, _c2008 |
|
| 300 |
_axiv, 144 pages : _billustrations |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 504 | _aIncludes bibliographical references (137-139 pages) and index. | ||
| 505 | 0 | _aThe continuous improvement approach | |
| 505 | 0 | _aIdentify library processes and assess their importance and condition | |
| 505 | 0 | _aStandardize the process | |
| 505 | 0 | _aMeasure process performance | |
| 505 | 0 | _aRapidly improve the process | |
| 505 | 0 | _aManage process improvement throughout the library system | |
| 505 | 0 | _aList of library processes | |
| 505 | 0 | _aLibrary process measures | |
| 650 |
_aLibrary administration _zUnited States |
||
| 650 |
_aLibrary planning _zUnited States |
||
| 700 | 1 |
_910234 _aWilson, Ray W. _eauthor |
|
| 942 |
_2ddc _cBOOK |
||