| 000 | 00750nam a22002537a 4500 | ||
|---|---|---|---|
| 999 |
_c10279 _d10278 |
||
| 003 | OSt | ||
| 005 | 20231110153302.0 | ||
| 008 | 070911t2007 nyua b 000 0 eng d | ||
| 020 | _a9781595620163 | ||
| 040 | _cQCPL | ||
| 082 | 0 | 4 | _a658.8/12 |
| 100 | 1 | _aFleming, John H. | |
| 245 | 1 | 0 |
_aHuman sigma _b: managing the employee-customer encounter _c/ John H. Fleming, Jim Asplund |
| 250 | _a1st edition | ||
| 264 | 1 |
_aNew York : _bGallup Press, _c2007 |
|
| 300 |
_a313 pages : _billustrations |
||
| 504 | _aIncludes bibliographical references (pages [289]-313). | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aSales management | |
| 650 | 0 | _aConsumer satisfaction | |
| 700 | 1 | _aAsplund, Jim | |
| 942 |
_2ddc _cBOOK |
||
| 690 | _aBusiness & money | ||