Customers for life : how to turn that one-time buyer into a lifetime customer / by Carl Sewell and Paul B. Brown
By: Sewell, Carl [author].
Contributor(s): Brown, Paul B [author].
Material type:
BookPublisher: New York : Doubleday, 1990Description: xx, 175 pages.Content type: text Media type: unmediated Carrier type: volumeISBN: 0385415036.Subject(s): Customer services | Automobile industry and trade -- Customer services -- United States| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | Main Library Reference Section | Circulation | C 658.812 Se516c 1990 (Browse shelf) | Available | 90250d |
Ask your customers what they want ... and give it to 'em
How to give good service every time
People : how to care for customer--and employees
What do you pay to get good service?
Leadership is performance
Every impression is important
Creating product that are easy to sell
Borrow, borrow, borrow
You are the message
Bring 'em back alive
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