Service leadership : the quest for competitive advantage / Svafa Gronfeldt, Judith Strother
By: Gronfeldt, Svafa [author].
Contributor(s): Strother, Judith [author].
Material type:
BookPublisher: Thousand Oaks, CA : SAGE Publications, [2006]Description: xiii, 319 pages : illustrations.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781412913751.Subject(s): Customer services -- ManagementGenre/Form:
Note(s):
Includes bibliographical references (pages 283-298) and index.
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | Main Library Reference Section | Reference | R 658.812 G876s 2006 (Browse shelf) | c. 1 | Room use only | 32452QC | ||
| Book | Novaliches Branch Reference Section | Reference | R 658.812 G876s 2006 (Browse shelf) | c. 2 | Available | 32453QC |
Total holds: 0
Browsing Main Library Shelves , Shelving location: Reference Section , Collection code: Reference Close shelf browser
| R 658.802 H647m 2013 Marketing strategy | R 658.802 M478m 2011 Marketing plans for services | R 658.81 J73s 2016 Sales force management | R 658.812 G876s 2006 Service leadership | R 658.812 K67g 2011 A guide to customer service skills for the service desk professional | R 658.827 N344v 2008 Value creation | R 658.827 N644c 2001 The complete idiot's guide to brand management |
Includes bibliographical references (pages 283-298) and index.
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