Introduction to hotel and resort management
By: Santos, Buen.
Material type:
BookPublisher: Quezon City : C & E Publishing, [2010]Description: xvii, 177 pages : color illustrations.Content type: text Media type: unmediated Carrier type: volumeISBN: 9789715849586.Subject(s): Hotel management | Resorts -- Management | Business & moneyGenre/Form: | Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | Cubao Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c.3 | Room use only | 328560QC | ||
| Book | Cubao Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c. 3 | Room use only | 36658QC | ||
| Book | Greater Project 4 Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c.6 | Room use only | 32863QC | ||
| Book | Greater Project 4 Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c. 6 | Room use only | 36661QC | ||
| Book | Lagro Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c.5 | Room use only | 32862QC | ||
| Book | Lagro Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c. 5 | Room use only | 36660QC | ||
| Book | Main Library Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c.1 | Room use only | 32858QC | ||
| Book | Main Library Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c. 1 | Room use only | 36656QC | ||
| Book | North Fairview Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c.2 | Room use only | 32859QC | ||
| Book | North Fairview Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c. 2 | Room use only | 36657QC | ||
| Book | Payatas Lupang Pangako Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c. 8 | Room use only | 36663QC | ||
| Book | Project 7 Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c.8 | Room use only | 32865QC | ||
| Book | Project 7 Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c. 7 | Room use only | 36662QC | ||
| Book | Project 8 Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c.4 | Room use only | 32861QC | ||
| Book | Project 8 Branch Filipiniana Section | Filipiniana | F 647.94068 Sa237i 2010 (Browse shelf) | c. 4 | Room use only | 36659QC |
Browsing North Fairview Branch Shelves , Shelving location: Filipiniana Section , Collection code: Filipiniana Close shelf browser
| F 646.724 P298h 2017 v. 2 Hairdressing | F 646.78 T925s 2015 Successful family | F 647.94 Ur73h 2016 Housekeeping | F 647.94068 Sa237i 2010 Introduction to hotel and resort management | F 647.94068 Sa237i 2010 Introduction to hotel and resort management | F 647.95068 An634r 2010 Restaurant management 101 | F 647.95068 B297f 2017 Food and beverage services |
Includes bibliographical references.
Organizational structure of the department
Key concepts, standards and practices
Competency-based job profiles
Hotels: an overview of the hotel and resort industry
Hotel rating system
Philippine hotel cassification
Hotel management contract
Top hotels in the world
Philippine hotels as per the department of tourism accreditation standards
Resorts
Times sharing concept
Types of time shares
Discussion questions
Learning activities
Multiple choice
The bare essentials
The global hotelier
Basic competencies of global hoteliers
Competencies of managers
The global traveler
Product knowledge
Hotel department: revenue and cost centers
Hotel operational cycle
Guest room types
Font office department
Key concepts, standards, and practices
Pre-arrival phase: reservations
Guaranteed and non-guaranteed reservations
Forms of settlement
Telephone reservation process: an overview
Arrival phase: welcoming, registering, and escorting guests
Welcoming and registering guest
Escorting a guest
Showroom
Departure phase: guest departure
Revenue management
Competency-base job profiles of selected front office personnel
Housekeeping department
Key concepts, standards, and practices
Guestroom cleaning/ housekeeping
Room inspections standard
Laundry
Minibar
Public area
Competency-based job profiles of selected housekeeping personnel
Food and beverage department
Key concepts, standards, and practices
Fine dining restaurant
Suggestive and up selling techniques
Table service
General rules for table service
Point-of-sale equiptment
Benefits of the POS System
Accreditation of restaurant in the philippines
Career guide in the food and beverage department
French kitchen brigade
Dining operations
Competency-based job profiles of selected food and beverage department personnel
Job description/ Job profile
Recruitment and selection process
Orientation program
Training
Performance appraisals
Two approaches in performance appraisal
Compensation and benifits
Employee discipline
Competencies-based job profiles of selected human resources personnel
Finance Department
Key concepts, standards, and practices
Front office accounting
Back office accounting
Breakdown of guest charges
Competency-based job profiles of selected finance person
Security department
Key concepts, standards, and practices
Emergency plan
Hotel safety and security
Handling suspicious- looking characters (SLC)
Incident reports
Filing Incident reports
Security tips for guests
Competency-based job profiles of selected security personnel
Casino hotels
Casino operations
Casino revenue and support centers
Organization of casinos
Travel agencies
Travelers served by travel agencies
History of travel agencies
Types of travel agencies
Philippine travel agencies association
Travel agency operations
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