Front office operations / Grayfield T. Bajao, Rene D. Osorno
By: Bajao, Grayfield T [author].
Contributor(s): Osorno, Rene D [author].
Material type:
BookPublisher: Quezon City : Wiseman's Books Trading, 2020Description: x, 334 pages : illustrations.Content type: text Media type: unmediated Carrier type: volumeISBN: 9786214180943.Subject(s): Hotel management | Business & money| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | Cubao Branch Filipiniana Section | Filipiniana | F 647.94068 B165f 2020 (Browse shelf) | c. 2 | Room use only | 51587QC | ||
| Book | Main Library Filipiniana Section | Filipiniana | F 647.94068 B165f 2020 (Browse shelf) | c. 1 | Room use only | 51586QC | ||
| Book | Talipapa Branch Filipiniana Section | Filipiniana | F 647.94068 B165f 2020 (Browse shelf) | c. 3 | Room use only | 51588QC |
"A guide to effective customer service"--Cover.
Includes bibliographical references (pages 334).
Provide information in the hotel front office operations
Provide effective customer service
Receive and process reservations
Operate computerized reservations system
Provide accommodation reception services
Conduct night audit
Provide club reception services
Provide concierge and bell services
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