Customer centric strategy / Kerri Shields
By: Shields, Kerri [author]
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Material type: 
BookPublisher: [Place of publication not identified] : [publisher not identified], [2021]Description: 1 online resource (160 pages) : color illustrations.Content type: text Media type: computer Carrier type: online resourceSubject(s): Customer relations -- ManagementOnline resources: Click here to access online | Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
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eBook (Free & Open Access)
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Accessible online | Circulation | Available | EB-00553 |
Includes bibliographical references.
Defining customer centricity
Being a Customer Service Representative (CSR)
Managing a customer service team
Using contact center technology to improve CX
Working in a customer contact center
Managing a customer contact center
Designing products, services, and processes with customers in mind
Leading a customer centric strategy
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