"What do I say when ..." : a guidebook for getting your way with people on the job / Muriel Solomon
By: Solomon, Muriel [author].
Material type:
BookPublisher: Englewood Cliffs, New Jersey : Prentice Hall, [1988]Description: xvi, 296 pages.Content type: text Media type: unmediated Carrier type: volumeISBN: 0139557822.Subject(s): Business communication | Communication in personnel management| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | Balingasa Branch Reference Section | Circulation | C 658.452 So689w 1988 (Browse shelf) | Available | 126703d |
Includes index.
Part I. What to say to the people you work for
How to communicate with a difficult boss
The three principles of complaining to achieve your aim
Preparing for presentation that will win points with your boss
Four strategies that favorably shape the boss's perception of you
Setting the stage to ask for a raise
Part II. What to sat to the people you work with
Sending the right message to vexing colleagues
Speaking up and speaking out
For guidelines for criticizing your peers
Persuasion strategies to use when you have no authority
How to capture the attention of your peers
Part III. What to say to the people who work for you
Four sure-fire ways to nurture loyalty from staff
How to motivate a demoralized
Activating nonperformers to action
Encouraging troublesome workers to act responsibly
Three cardinal rules for running dynamic meetings
Extracting great ideas from your group
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